Your privacy matters to us. This policy explains exactly what personal data 399 Bat collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon that nobody actually reads.
These cards cover the most important points. The full policy text is below — please read it carefully before using the 399 Bat platform.
All data transmitted between your device and 399 Bat is protected by TLS 1.3 encryption. Account data, payment records, and game history are stored in separate, access-controlled systems. Nobody outside the authorised team can read your information.
You have the right to access, correct, or request deletion of your personal data at any time. You can also request a copy of everything 399 Bat holds about you. Just contact the support team and we'll handle it promptly.
399 Bat does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to operate the platform, process payments, and keep your account secure — nothing else.
Your bKash, Nagad, and Rocket account details are processed through encrypted, direct API connections. 399 Bat does not store full payment credentials on its servers. Payment data is handled in compliance with applicable financial security standards.
399 Bat uses cookies to keep you logged in, remember your preferences, and understand how the platform is used so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences from your browser settings.
If 399 Bat ever experiences a data breach that affects your personal information, we will notify you promptly and clearly — explaining what happened, what data was involved, and what steps we are taking to fix it.
This Privacy Policy explains how 399 Bat ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the 399 Bat website and mobile application at 399-bat.vip.
We take privacy seriously. When you register an account on 399 Bat, make a deposit, or simply browse the platform, you share information with us. This policy tells you exactly what we do with that information — in plain language, not legal boilerplate.
By creating an account or using the 399 Bat platform in any way, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the platform.
Quick Note: This policy applies to all players using 399 Bat, including those accessing the platform via the mobile app. Using the platform in any capacity constitutes acceptance of this Privacy Policy.
399 Bat collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you interact with the site or app.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, date of birth, ID documents | Provided by you |
| Contact Data | Mobile number, email address | Provided by you |
| Financial Data | Payment account numbers, transaction records | Provided by you / payment processor |
| Technical Data | IP address, device info, browser type | Collected automatically |
| Usage Data | Game history, bet records, session logs | Collected automatically |
399 Bat uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes beyond what is described in this policy without your explicit consent.
No Spam: 399 Bat will only send you promotional communications if you have opted in to receive them. You can unsubscribe from marketing messages at any time by contacting support or updating your account preferences.
399 Bat processes your personal data on the following legal grounds:
When you make a deposit or request a withdrawal on 399 Bat, your payment details are processed through encrypted, direct API connections with bKash, Nagad, and Rocket. These connections use industry-standard security protocols to ensure that your financial information is never exposed during transmission.
399 Bat does not store your full mobile banking credentials on its own servers. We retain only the information necessary to process transactions and maintain accurate financial records — specifically, the last few digits of your registered payment number and a transaction reference ID for each deposit or withdrawal.
Stay Alert: 399 Bat will never ask for your full bKash, Nagad, or Rocket PIN via email, chat, or phone. If anyone contacts you claiming to be from 399 Bat and asks for your PIN, do not share it and report the contact to our support team immediately.
399 Bat uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
399 Bat does not use third-party advertising cookies or tracking pixels that share your data with external advertising networks. You can manage or delete cookies through your browser settings at any time, though disabling essential cookies may affect platform functionality.
399 Bat does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited circumstances:
Third-Party Contracts: Every third party that processes data on behalf of 399 Bat is required to sign a data processing agreement committing them to handle your information securely and only for the specified purpose.
399 Bat retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable laws and regulations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | Legal and regulatory compliance |
| Transaction and payment records | 5 years after transaction date | Financial regulations |
| Game and bet history | 3 years after account closure | Dispute resolution |
| Support communications | 2 years after resolution | Quality assurance |
| Analytics data (anonymised) | Indefinite | Platform improvement |
Once the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be linked to you.
You have the following rights over your personal data held by 399 Bat. To exercise any of these rights, contact the support team at [email protected].
We will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.
399 Bat implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that affects your personal information, 399 Bat will notify you promptly and take immediate steps to contain and remediate the incident.
Your Role in Security: Use a strong, unique password for your 399 Bat account. Do not share your login credentials with anyone. If you suspect your account has been compromised, contact support immediately and change your password.
399 Bat is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the platform in any way.
If 399 Bat becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on the platform, please contact us at [email protected] so we can investigate and take appropriate action.
399 Bat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of 399 Bat after any update constitutes acceptance of the revised Privacy Policy.
Stay Informed: We recommend bookmarking this page and checking it periodically. The "Last Updated" date at the top of the page always reflects when the policy was most recently revised.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the 399 Bat team. We are available 24 hours a day, 7 days a week.
For information about how we handle responsible gaming, please visit the Responsible Gaming page. For the full terms governing your use of the platform, see our Terms and Conditions.
Now that you know how 399 Bat protects your privacy, you can play with confidence. Create your free account in under two minutes and enjoy Bangladesh's most trusted gaming platform.